Billing Questions? We're Here To Help

We know how complicated hospitals bills can be and we’re here to help you navigate through the entire process.  If you have questions about your statement or a notice from your carrier, we encourage you to contact our Customer Service Department at (203) 576-5384.  

Office hours are 10:00 AM to 5:00 PM Monday through Friday.  Our representatives look forward to assisting you in any way we can. 


WHEN YOU CALL

Your privacy is important! For your protection when you contact our Customer Service Department at (203) 576-5384 you will asked to identify yourself by providing personal identifiable information.  In addition, if someone is calling on your behalf, you will need to give up permission to discuss your bill with him/her.


IF YOU RECEIVE A STATEMENT

We have made every effort to make our statements as patient friendly however you still may have questions.  Please remember it always helps to have your Encounter # available when you call.  The Encounter Number is located under the Account Summary Section half-way down the left hand side of your statement.


PAYMENT OPTIONS

St. Vincent’s Heath Services takes all major credit cards including MasterCard, VISA, American Express and DISCOVER.  A Customer Service Representative can also assist you in setting up a mutually agreeable, interest free payment plan.