Billing & Insurance

Billing Questions? We’re Here To Help

We know how complicated hospitals bills can be and we’re here to help you navigate through the entire process. If you have questions about your statement or a notice from your carrier, we encourage you to contact our Customer Service Department at 203.576.5384. You can also check our FAQ here.

Office hours are 10:00 AM to 5:00 PM, Monday through Friday. Our representatives look forward to assisting you in any way we can.

With MyChart PLUS you can communicate with your doctor, manage your appointments, access your test results, request prescription refills.

With pay.hartfordhealthcare.org you can pay your hospital bill online.

When You Call

Your privacy is important! For your protection when you contact our Customer Service Department at 203.576.5384 you will asked to identify yourself by providing personal identifiable information. In addition, if someone is calling on your behalf, you will need to give us permission to discuss your bill with him/her.

If You Receive a Statement

We have made every effort to make our statements patient-friendly. However, you still may have questions. Please remember it always helps to have your Encounter Number available when you call. The Encounter Number is located under the Account Summary Section halfway down the left-hand side of your statement.

Hospital Pricing

Click here for the pricing of our hospital services >>

Hartford HealthCare’s hospitals and the Hartford HealthCare Medical Group participate in many insurance & managed care plans to make using our facilities and services as convenient as possible. Participation may vary by plan or product, or by facility, and is subject to change. Please contact your insurer to confirm your coverage, the participation status of a particular provider or facility, and whether an authorization or referral is needed.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

• Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
• The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
• Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.